Repair Services (RMA)

To protect your equipment and systems against long downtime, our competent repair and service team is at your disposal. If you believe that one of your devices is not working optimally, or you just want to have a functional check or a root-cause analysis of the device, please do not hesitate to contact us.

Contact our technical support team prior to returning a unit.
They will help determine the necessary steps for service.

 

In the spotlight

Most frequent requested services by our customers.

Commissioning and Start-up Assistance

Commissioning & Start-up Assistance

Commissioning & Start-up Assistance

With their vast application knowledge, our service experts can help you optimize product performance in your specific application.

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Periodic Health Check / Validation Services

Periodic Health Check / Validation Services

Our validation services range from basic health checks (e.g., installation, configuration, echo curves, etc.) to advanced safety and reliability reviews mandated by specific industries.

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Global Training Program

Global Training Program

Increase your understanding of the products, technologies & principles used in process instrumentation for level and flow measurement.

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Immediate support needed?

Contact your local service department directly

  • Americas
  • Europe & Africa
  • Middle East
  • Asia
  • China

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call 630-969-4000
request Tech Support or email fieldservice.magnetrol@ametek.com

After hours or weekends and holidays:
Call 630-723-6730

RMA, Repairs, Returns:
630-969-4000
fieldservice.magnetrol@ametek.com

Solutions with Innovation

During business hours:
Call (203) 729-6434
or email ct-nau-customerservice@ametek.com

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +32 (0)52 45 11 11
request Tech Support or email support.magnetrolbe@ametek.com

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +971 4 8806345 request Tech Support

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +65-6634-0581 request Tech Support

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +86-21-3763 -2111 request Tech Support

Calibration support for thermal mass flow meters 

When a Thermal Mass Flow meter leaves an AMETEK LMS facility, it is already pre-configured and calibrated for your specific application. But if you want to check the calibration in the field, you can contact the service support for the possibilities on how to do so.

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All AMETEK Level Measurement Services

A complete overview of all our other services

Field Service

Our field service team exists out of qualified, experienced engineers and technical personnel. They are trained to provide you with world-wide field support that is global in scope yet local in its implementation.

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Training

Detailed, technical training, delivered to your team at your site, a location of your choice or at an AMETEK LMS facility. Our industry experts will take the time to understand your specific needs around training, typically linking technology knowledge to your applications.
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Tech Support

We are not just a supplier, we partner with our customers and use all our resources to provide solutions that meet your specific needs. Our technical experts will assist you with configuration, calibration and troubleshooting issues.
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Precision Welding and Engraving

AMETEK LMS offers precision welding and laser engraving to suit a wide range of challenging industrial applications and materials.


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