Tech Support

AMETEK LMS specialists whenever and wherever needed – all around the world

Keeping your instrumentation technology running smoothly calls for information and expertise that’s there whenever and wherever you need it. Phone or email based support is one of the fastest means of offering support to our customers around the world. Factory certified service representatives assist customers with configuration, calibration, and troubleshooting issues. They can initiate a spare parts order on an emergency basis.

When you want the fastest and most comprehensive technical assistance, a call to the AMETEK LMS dedicated service support line will help you meet your objectives.

If you feel real-time group interaction is the best means of addressing a service concern, AMETEK LMS can arrange an online meeting that opens up collaboration to multiple participants. Users can show a PowerPoint® presentation, review a PACTware™ curve, or share other documents online.

Because of the power of visuals, guesswork can be eliminated from product, program or application issues. Participants who don’t have access to a computer can join in on their phones.

In the spotlight

Most frequent requested services by our customers.

Commissioning and Start-up Assistance

Commissioning & Start-up Assistance

Commissioning & Start-up Assistance

With their vast application knowledge, our service experts can help you optimize product performance in your specific application.

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Periodic Health Check / Validation Services

Periodic Health Check / Validation Services

Our validation services range from basic health checks (e.g., installation, configuration, echo curves, etc.) to advanced safety and reliability reviews mandated by specific industries.

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Global Training Program

Global Training Program

Increase your understanding of the products, technologies & principles used in process instrumentation for level and flow measurement.

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Immediate support needed?

Contact your local service department directly

  • Americas
  • Europe & Africa
  • Middle East
  • Asia
  • China

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call 630-969-4000
request Tech Support or email fieldservice.magnetrol@ametek.com

After hours or weekends and holidays:
Call 630-723-6730

RMA, Repairs, Returns:
630-969-4000
fieldservice.magnetrol@ametek.com

Solutions with Innovation

During business hours:
Call (203) 729-6434
or email ct-nau-customerservice@ametek.com

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +32 (0)52 45 11 11
request Tech Support or email support.magnetrolbe@ametek.com

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +971 4 8806345 request Tech Support

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +65-6634-0581 request Tech Support

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +86-21-3763 -2111 request Tech Support

Do you have questions regarding our Tech Support offering?

Our services are built around strengthening your business and are in-line with our mission to be your first call when performance matters. If you need assistance or have questions regarding our service & training offering, please contact us by using the link below.

Contact Us

All AMETEK Level Measurement Services

A complete overview of all our other services

Field Service

Our field service team exists out of qualified, experienced engineers and technical personnel. They are trained to provide you with world-wide field support that is global in scope yet local in its implementation.

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Training

Detailed, technical training, delivered to your team at your site, a location of your choice or at an AMETEK LMS facility. Our industry experts will take the time to understand your specific needs around training, typically linking technology knowledge to your applications.
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Repair Services (RMA)

To protect your equipment and systems against long downtime, our competent repair and service team is at your disposal. If you believe that one of your devices is not working optimally please do not hesitate to contact us.
 
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Precision Welding and Engraving

AMETEK LMS offers precision welding and laser engraving to suit a wide range of challenging industrial applications and materials.


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