Troubleshooting

Whether a sudden emergency arises, or an instrument’s performance has noticeably changed, our experts can be deployed around the globe to provide expert troubleshooting.

They’ll diagnose, make adjustments or repairs and, if needed, order parts and schedule a replacement. With the aid of historical customer data gleaned from our database, and by using special tools and advanced diagnostic and configuration software, our certified field service representatives are dedicated to getting you back to optimum performance as soon as possible.

Magnetrol field service representatives can be called upon at any time, from product recommendation to product replacement.

In the spotlight

Most frequent requested services by our customers.

Commissioning & Start-up Assistance

With their vast application knowledge, our service experts can help you optimize product performance in your specific application.

Periodic Health Check / Validation Services

Our validation services range from basic health checks (e.g., installation, configuration, echo curves, etc.) to advanced safety and reliability reviews mandated by specific industries.

Remote Services

Our technicians have all the necessary credentials to reach any remote facility when in-person services and training is required.

Immediate support needed?

Contact your local service department directly

Americas
Europe & Africa
Middle East
Asia
China

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call 630-969-4000
request Tech Support or email fieldservice.magnetrol@ametek.com

After hours or weekends and holidays:
Call 630-723-6730

RMA, Repairs, Returns:
630-969-4000
fieldservice.magnetrol@ametek.com

Solutions with Innovation

During business hours:
Call (203) 729-6434
or email ct-nau-customerservice@ametek.com

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +32 (0)52 45 11 11
request Tech Support or email support.magnetrolbe@ametek.com

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +971 4 8806345 request Tech Support

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +65-6634-0581 request Tech Support

Magnetrol - Orion Instruments - Drexelbrook

During business hours:
Call +86-21-3763 -2111 request Tech Support

Do you have questions regarding our service & training offering?

Our services are built around strengthening your business and are in-line with our mission to be your first call when performance matters. If you need assistance or have questions regarding our service & training offering, please contact us by using the link below.

Contact Us

All AMETEK Level Measurement Services

A complete overview of all our other services

Tech Support

We are not just a supplier, we partner with our customers and use all our resources to provide solutions that meet your specific needs. Our technical experts will assist you with configuration, calibration and troubleshooting issues.

Training

Detailed, technical training, delivered to your team at your site, a location of your choice or at an AMETEK LMS facility. Our industry experts will take the time to understand your specific needs around training, typically linking technology knowledge to your applications.

Repair Services (RMA)

To protect your equipment and systems against long downtime, our competent repair and service team is at your disposal. If you believe that one of your devices is not working optimally please do not hesitate to contact us.

Precision Welding and Engraving

AMETEK LMS offers precision welding and laser engraving to suit a wide range of challenging industrial applications and materials.